Privacy

LenaDesk helps service businesses answer calls and capture and manage customer enquiries. This policy explains, in plain terms, the sort of information we handle and why.

Information we handle

When a customer submits an enquiry, we collect the details they provide — such as their name, phone number, optional email, suburb, and a description of the job — so the business can respond. When our AI receptionist answers a call, it captures the caller’s details as structured notes and a summary; calls are not recorded. Businesses using LenaDesk provide their own account and contact details.

How it’s used

Enquiry details are made available to the service business the customer contacted, so they can reply or call back. We use the information to operate the product — notifying the business, organising leads, and drafting replies that the business reviews and approves.

Sharing

We don’t sell personal information. We use trusted service providers (for example, for hosting and email delivery) to run LenaDesk.

Contact

Questions about privacy? Email lena@lenadesk.com.